Financial Institutions

Financial Institutions 2018-04-03T14:18:28+00:00

Consumers have not only migrated to the way they prefer to be served they have also shifted the time when they prefer services. A current industry study indicates that the traditional “Bankers Hours” continue to distance themselves for the days and times that consumers are looking to interact with their financial institution. This study contains data from all forms of consumers service including, Branch and Teller, Mobile and Self Service. If we use this data later hours in the day are more valuable than earlier service and later days in the week, follow the same trend with Saturday service being the most preferred.

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